Have you ever had a prospect tell you they want to buy, and then they changed their mind? Have you ever had a prospect buy almost immediately and then they backed out of the deal, wanted a refund, or wanted to cancel their premium? You were left wondering how that could happen when they seemed so excited and on board. Every beginner and many seasoned professionals experience this but they don’t understand why it happens. There is a very logical reason this happens.

Buyers are highly emotional in their decision making process. Somehow you’ve gotten their attention or entered their radar, and they’re all excited about buying. And you get all excited because this probably doesn’t happen just all that often to you, and you’re thinking this is going to be one of the easiest sales you’ve ever made.

Yet it all falls apart. You fell into a deadly sales trap and you didn’t even realize it. You fell into the trap of thinking the reason they told you they wanted to buy was the real reason or an important reason to them. But these buyers aren’t really clear about their need or what they want even though they seem to be. They get caught up in an idea and think they want to buy, but then they start thinking about it and they realize that they really don’t need what your offering or they really don’t want what they thought they wanted. They seem to do an abrupt 360 in their thinking and you’re left holding the bag.

There is a way to circumvent and avoid this. You need to help the prospect to clearly understand that there is a need and that the need is important. The prospect needs to gain clarity in their own mind about what they want to do, why that’s important, and why it’s important to take action now.

Help the prospect through this thought process by asking good questions. Get the over eager buyer to take a step back to help you understand why they need what you have. If you dont’, you’ll have the sale fall through because their won’t be a strong motivation to complete the purchase process.

Through your gentle probing questions you’re helping the prospect to build their own case for purchase. Now the great thing about that is people hate to be wrong, so if they wanted to back away from the sale later they’d have to disagree with their own argument and that’s highly unlikely. Through this sales discussion both you and the prospect have the same information at the same time, and when that happens you reach the same conclusion and that means a sale for you if you’re a match.