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 Improve Customer Relations with Social Media

Posted in Site Promotion by David Baxter @ Nov 30, 2009
by David Baxter

Social media began to be prevalent around 2005. Today, social media sites like Facebook and MySpace are prevalent among all age groups, although they began with a focus on young people as their main audience, to keep in touch. Today, though, corporations, too, use these sites to improve customer relations. As of 2009, social media has begun to revolutionize the way corporations are managing customer relations altogether.

Garner, an IT advisory and research company, has said that by 2010, 60% of the Fortune 1000 companies are going to be using social media as one method to make customer relations better. That’s good news, but Gartner also states that over 50% of those companies who are going to use social media to improve customer relations will do it improperly, and in fact may actually harm customer relations rather than improve them. Gartner suggests that instead, companies focus on analyzing customer buying online so that they can get figures on return on investment for customer loyalty and sales, specifically as they happen through social media sites.

Gartner says that there are four steps businesses need to pursue to successfully use social media to manage customer relations. The first step is clearly defining the purpose of the social media initiative. Second, they must be willing to give up some degree of control over the medium, because the public wants some degree of ownership of the relationship as a reward for participating.

Companies then have to reward those customers that participate socially. This may mean allowing them to vote on, or otherwise rate contributions and information on the site. Finally, companies must appoint someone in-house who has the skills to head up a social media customer relations initiative. Using social media for customer relations should never be an afterthought. In fact, it should probably have someone specifically devoted to it full time, with their own staff if necessary.

Social networking has indeed changed customers’ and prospects’ behavior, in critical mass. Gartner has stated that these customers can no longer be described demographically in a way that is entirely accurate or adequate; demographics are the usual means of measurement when it comes to corporate customer relations’ effectiveness.

However, with that said, don’t spend a lot of time or effort in trying to use social media as a focus with any great effort unless you know will pay off by driving truly valuable traffic to your website.

Non-linear Creations did a one-year study of the effects of five social media sites (LinkedIn, Facebook, Twitter, MySpace, Stumbleupon) on their own home page. After a year, it was determined that social media sites drove about’% of their site’s visitors from the referring sites in aggregate.

In the Case of Non-linear Creations, Linkedin and Facebook outperformed the other social media sites. That’s important, but it isn’t the whole story. What about conversion rates? Non-linear Creations measured conversion rates by whether visitors downloaded one of their white papers, subscribed to their blog or newsletter, or contacted them by phone or email. In this case - driving real prospects - Linkedin outperformed the other sites. Traffic from Linkedin was much more likely to convert than the average site visitor. Other social media sites actually underperformed the average.

There’s no guarantee that Linkedin will give your company the tangible results that Non-linear Creations got. It probably depends on what type of business you have. It is not quite understood what the less tangible benefits are of reaching customers online in a way that makes them feel as if the brand is listening and cares enough to interact in the way they desire. One of the things people dislike about customer support call centers is their anonymous feel. It keeps them from feeling a sense of relationship to the brand. So far no obvious downsides of using social media for customer service, so it would seem to be in any company’s best interests to use this form of outreach.

It’s certainly not hard to create an account on a social media site. However, it is difficult to make a commitment to interact with customers, listen to them, and analyze your online visitor numbers to see which social media sites give you the best return on investment as it relates to more business or other metrics you choose to measure. Once you know, you can figure out how much effort you would like to put into making social media sites that have not been as effective, more effective.

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 How to Get Backlinks to Your Blog

Posted in SEO by Francis Smith @ Nov 29, 2009
by Francis Smith

One of the most effective ways of increasing your blog’s ranking in the search engines is to get back links. A back link is simply an incoming link to your site from another one. The more backlinks you get, the more traffic you will have to your blog, and a higher search engine ranking. Here are some simple steps to get backlinks and visitors to a blog.

1. Make a Squidoo lens and post a link back to your blog. Squidoo lens often rank high in Google.

2. Write articles and have a link to your blog in the resource area. There are many article directories you can choose from, just don’t use identical content in all of them. Change the title a bit and some of the content.

3. Write on Hub pages and again, link back to your blog.

4. Participate in network marketing forums, where you can post your blog link in your signature line.

5. Betternetworker is another site that is ranking well in Google. Become a member and add good content and you will get more visits to your blog.

6. Visit other blogs in your niche and leave comments. Just be sure to add a couple of sentences and don’t just say “nice blog” but make a comment that shows you actually read what the blogger had to say. Then you are more likely to get a visit back.

All these activities can result in visits back to your blog, which will give you back links, and help you rank higher in the search engine. This will result in more traffic, but more importantly, it will be traffic that is targeted to network marketing.

To get the real tips, strategies, and time saving lessons on how to do network marketing the right way visit: http://joanneott.com.

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 The Right Keyword Search Software Will Maximize Your Sales

Posted in SEO by Brian G. Chadra @ Nov 29, 2009
by Brian G. Chadra

Search engines used to rely heavily on the meta keywords tag to guess which keywords were relevant on a web page. Now search engines are sophisticated enough to examine the actual keywords in the body of a web page. Major search engines place little, if any, value in the meta keywords tag. There is more risk than reward in using the meta keywords tag. (Read our meta keywords article for more information.) Here is our meta keywords advice: do not use the meta keywords tag. Since many web sites do still use the meta keywords tag, we have developed a free keyword research tool that will analyze the meta keywords of your competition. Use the tool to see what keywords your competitors are embedding in their meta keywords tags and then research these keywords using other freely available tools including WordTracker and Keyword Discovery.

There are several reasons why a keywords research tool is an essential link in any campaign. By making use of this valued asset, the barriers to actually turning a profit are greatly reduced. While less time is spent finding a niche, more time is focused on the core of the campaign — advertising and writing. These two are crucial when trying to make sales, so the more time that is devoted to them, the easier it will be to attract customers.

The best way to use a keywords research tool for profitable niche location is to gather background information first. In order to find a money making area of the market, you must know where to look. Consider ebay as one of the first and simplest places to find out what is hot. Another great spot is Google trends, which shows the things people are looking for right now.

Researching keywords is an essential step, but take a step back and how do you find the market that you should research those keywords for in the first place? Finding profitable niche markets is an art in itself!

Are you properly using a keywords research tool in your marketing efforts? In order to make efficient use of this element, you have to have a solid plan. What type of business are you trying to get off the ground? Make sure that you have reliable data to crosscheck from many sources to increase your chance of profitability.

When should a professional keywords research tool should become a viable part of your strategy? Chances are, that if you are a new marketer, you can’t afford a paid program. However, after making a few sales, you should strongly consider one of the many outstanding programs that will minimize the time it takes to find words and phrases for your business plan. This will make your life a whole lot easier and be able to turn a profit that much more quickly.

Is there a simple to use keywords research tool that analyzes different markets? Most likely there are several software applications that fit this criteria. Many will focus on using search engine criteria, while others look at current trends. Finding one that you are comfortable

Based on keywords that a user enters, this tool helps to find the groups of words from the pool of online queries that are related or similar to the keywords entered by the user. This keyword research tool also detects common misspellings of keywords entered, which can help merchants to include commonly misspelled keywords when bidding for lists of keywords

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 How To Earn Extra Income At Home With Your Computer

Posted in SEO by John Farcikan @ Nov 28, 2009
by John Farcikan

Once you make the decision to work from home you will realize all of the benefits. You will save money on gas and perhaps the high cost of child care. Your computer and the internet can be the key to earning a good living at home. Try to do as much research you can to avoid all the scams. You should never have to pay anyone to get a job. You can learn how to earn extra income at home if you practice self discipline.

Many people think that all work at home opportunities are scams and you will never make any money. This could not be further from the truth. It is possible to earn money while working in the comfort of your own home. It may take time but it can happen with a little bit of patience.

Work at home employment is sometimes hard to come by. Many people are out searching for these positions which allows for extensive competition. You must research each job listing and have a well written resume available. Try to stand out from the crowd and be prepared for several telephone interviews.

Spend some time thinking about what type of position you would like to do from home. Some people do writing, customer service calls, data entry or sales. Companies are now able to forward phone calls to your computer so that you can represent them as a receptionist. Many companies also hire at home writers and salesman. Blogging is another career that is very popular and allows millions to earn extra money from home. Keep your eyes and ears open and research each opportunity that you are offered.

The internet has opened doors for millions of people to work from home. You can be productive and successful as an employee working from home. It is important to have discipline and stay on task. Try to avoid common distractions such as children, telephone calls, television and surfing the internet. It is vital to have a schedule that separates work time from personal time.

Employers may ask you questions about your work space and how you plan to stay productive. Explain to them what your plan is and that you are committed to your schedule. Working from home still requires work and discipline. You must be able to get things done and prove your ability to stay on task. Treat your new position just like you will would any regular job. Employers need to trust that you can get your work done without supervision.

Once you find the right job announce to your family what your work hours will be. Explain to them that they need to give you privacy and allow you to be free of distractions. Ask your family to support you and your decision to work from home.

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